Frequently Asked Questions (FAQs)

Logging In

Where do I find the account number for my account?

The Account # should be clearly identified on the correspondence from CBE or can be provided during a phone call. If you don't know the Account #, you will need to speak with the creditor directly or contact CBE Group. You can also try logging in using your SSN instead of Account #.

What if my Account # or SSN and Zip don't work?

Confirm you have correctly entered the Account # or SSN and the Zip. If you still cannot log in, your information may be incorrect. In that case, please contact our office directly to find out why you cannot log into this site.

Resolution Options

Over how many months can I resolve my account?

Consider what you can realistically afford to pay each month. Remember that if you miss a payment or are late in paying, the agreement may become null and void. Make sure that you feel confident about your ability to pay the agreed upon scheduled amount each month for the entire term of the agreement.

Payments

What happens if I miss a monthly payment after I have agreed to resolve my account for less?

If you anticipate missing a payment, contact CBE Group directly to discuss what options may be available to you.

What happens if I miss a payment?

Should you miss a monthly payment, the agreement with CBE may be negatively impacted. Unless otherwise adjusted, the full balance, less any payments applied to the account, may be due. If you anticipate missing a payment, contact CBE Group directly to discuss what options may be available to you.

Can I change the payment date for future months after payments have been set up?

After you have set up payments to CBE group, changes to future payment dates must be made by contacting CBE Group directly.

Will my payments ever increase without my knowledge?

No, your payment amounts will not change unless you authorize the change.

Can I select another resolution option after I made a payment but before I pay off the whole balance?

After you have selected an option and made a payment through CBE Group, the system does not allow you to apply a prior payment to a new agreement. All new agreements are based on the current balance at the time that they are setup.

How do I know if CBE Group has received my payment and it has been applied to my balance?

To check the status of your payment, log back into CBE Group and visit your summary page. You can also contact CBE Group directly to ensure your payment has been received and applied correctly. Lastly, you may also confirm with your bank account or card used to make sure that the payment cleared.

Is it safe to give up my card/checking account number?

We use a secure mode of payment, SSL (Secure Sockets Layer) in order to process all transactions. This system ensures the security of your payment by encrypting the captured personal data (names, addresses, card numbers, bank account details.) During the transmission via Internet, none of that data is readable. Furthermore, all card or check data is stored in encrypted form.

The "https" (for secured http) that is displayed on the address bar means that the pages are protected.

The information that you provide on this site will remain safe and confidential. If you have any questions or concerns about this topic, please contact us or CBE Group.

When are the payments withdrawn?

The first payment will be processed on the date that you select. Payments made outside the creditor's business hours will be posted on the next business day. If more than one payment is set up, the payment will automatically occur on the same date each month thereafter unless scheduled for alternative dates. Should the payment fall on the 29^th, 30^th, or 31^st of the month and that date does not exist in an upcoming month, the scheduled payment will be withdrawn on the next business day (usually the 1^st of the following month.)

Can I pay with more than one card?

No. We can only accept payment from one card or one bank account at this time.

How much money should I have available on my card/checking account?

Your account must have enough money in it to cover the payment that you are making today. Each month thereafter, the agreed upon monthly payment will be automatically withdrawn from your account on the day of the month specified when you set up the payment arrangement or as outlined within these FAQ's. At a minimum, you must maintain the amount of the payment in your account on the due date. Be certain to deposit sufficient funds that will cover the payment a few days before your payment due date in order to allow sufficient time for your deposit to clear.